Live Chat Support

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A live chat is among the methods of communication supplied by some web hosting suppliers as a part of their support services. Determined by the provider, the chat is used for billing, pre-sales and/or technical support. This method of communication is faster as compared to a support ticket and it will make it less likely to misunderstand or misspell something compared to a call with an agent. In addition, if the issue that you have requires some time to be investigated and resolved, you are able to do something else in the meantime rather than just waiting, like you would have to do when you call. Also, you can take advantage of a live chat support service without charge provided that you have world wide web accessibility even when your website hosting supplier is located in another country and they do not have a local phone number that you can call.

Live Chat Support in Web Hosting

Along with the telephone and ticket support, we offer live chat support as well. You are able to get in touch with us every single day, including weekends and holidays, and we will give you more information about the web hosting that we supply in case you are not a customer yet, or about general and billing questions if you already have an account. Although for solely tech matters you need to open a ticket to the tech support, because such matters require additional time to be taken care of, you may still contact us on our live chat for some tech info. To give you an example, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot numerous problems, saving you lots of time. Even if our phone lines are already off for the day, you will be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is available every single day, even on weekends and holidays. It is one of the best ways to find out more about our semi-dedicated servers if you don't have an account yet or to get some issue resolved if you're a client and our customer care agents will help you promptly regardless of the time of the day you join the chat. In case you wonder which package is better for your websites, in case you need a piece of advice whether you should obtain a particular upgrade and how to order it or if you experience difficulties installing an e-mail account on your computer, you'll be able to contact us and we'll supply you with the required info in a timely manner. Our live chat is available even after our telephone lines are off for the day, so if you have an account here, you can rest assured that you'll always get prompt assistance with any question or problem that pops up.