Integrated Ticketing System in Web Hosting
Our web hosting feature an integrated trouble ticket system, which is part of our custom-developed Hepsia Control Panel. In contrast with other similar tools, Hepsia permits you to manage everything related to the web hosting service itself in one place – payments, website files, e-mails, trouble tickets, etc., avoiding the need to log in and out of different admin interfaces. In the event that you have any pre-sales or technical questions or any difficulties, you can open a ticket with a few clicks of the mouse without the need to log out of your hosting Control Panel. In the meantime, you can select a category and our system will present you with a variety of informative articles, which will give you more info and which may help you fix any specific problem even before you actually post a ticket. We guarantee a response time of no more than 1 hour, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we are using is integrated into the Hepsia Control Panel, which we have developed for our semi-dedicated servers, which implies that you will not need a separate support platform to get in touch with our customer support staff – you can do that on the spot the moment you run into an issue. Opening a new ticket takes several clicks of the mouse and tracking down an older one is just as simple. With our clever search box, you can swiftly track down any ticket that you’ve submitted in the past. You can submit a ticket at any particular moment since our technical support engineers are available around the clock and respond in less than sixty minutes, although it rarely takes that much to receive assistance. With the Hepsia Control Panel, you will have everything in one single location and you can forget about the need to log in and out of two or more platforms to solve a simple problem.