One-Hour Response Guarantee in Web Hosting
Our guaranteed max reply time for any helpdesk ticket that you open or any e-mail that you send is just 60 minutes, even if you contact us on weekends and national holidays. Irrespective of the essence of your problem or question, we’ll lend a helping hand right away and will supply you with the required info to fix any problem with your sites. The real reaction time typically does not exceed 15-20 minutes, which implies that you can forget about waiting for hours and hours on end to get a problem resolved or what’s even worse – waiting all day only to obtain a response that more info is needed whilst nothing is sorted out. We’ll assist you in a well-timed manner because we know precisely how precious time can be in the dynamic electronic world. The 1-hour response time guarantee is valid for any billing or technical enquiry that you might have associated with our web hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you open a customer support ticket from your web hosting Control Panel or write an email relating to your semi-dedicated server, you will get an answer within no more than one hour. You can touch base with us whenever you like with regard to billing, general or technical matters and given that we will be at your service 24x7x365, you will always receive assistance in a timely fashion. Depending on the specific question or issue, we’ll give you more information, rectify the complication if it’s been caused by something that is within our reach or advise you on what actions to take if you need to change some setting for an Internet app that we cannot access. You can forget about waiting around for an entire day for each and every response. As a matter of fact, in the majority of cases we reply to tickets and emails within no more than 20 to 25 minutes.