There are several ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you select is a ticketing system. This is the easiest correspondence medium for different reasons. In the event that no customer care staff member is free at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will invariably be received. Plus, you can copy ‘n’ paste extensive bits of info without the need to worry about misprints, and if a specific issue requires more time to be sorted out or a number of replies must be exchanged, all the info will be in the very same location, so either party can always follow the steps taken by the other one. The negative aspect of using tickets to contact your hosting provider is that they are usually separate from the hosting platform, which means that if you have to supply info or to follow directions, you’ll need to use at least 2 different interfaces and this number may increase in case you want to manage a handful of domains. Furthermore, a lot of hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Web Hosting

Our web hosting feature an integrated trouble ticket system, which is part of our custom-developed Hepsia Control Panel. In contrast with other similar tools, Hepsia permits you to manage everything related to the web hosting service itself in one place – payments, website files, e-mails, trouble tickets, etc., avoiding the need to log in and out of different admin interfaces. In the event that you have any pre-sales or technical questions or any difficulties, you can open a ticket with a few clicks of the mouse without the need to log out of your hosting Control Panel. In the meantime, you can select a category and our system will present you with a variety of informative articles, which will give you more info and which may help you fix any specific problem even before you actually post a ticket. We guarantee a response time of no more than 1 hour, even if it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is integrated into the Hepsia Control Panel, which we have developed for our semi-dedicated servers, which implies that you will not need a separate support platform to get in touch with our customer support staff – you can do that on the spot the moment you run into an issue. Opening a new ticket takes several clicks of the mouse and tracking down an older one is just as simple. With our clever search box, you can swiftly track down any ticket that you’ve submitted in the past. You can submit a ticket at any particular moment since our technical support engineers are available around the clock and respond in less than sixty minutes, although it rarely takes that much to receive assistance. With the Hepsia Control Panel, you will have everything in one single location and you can forget about the need to log in and out of two or more platforms to solve a simple problem.