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Being able to communicate with your web hosting supplier when you have any kind of questions or encounter any problems is quite important and how quickly they'll respond and take action is crucial, in particular when your web site is business-oriented, as longer downtime often means losing prospective customers. The support solutions are also a way to distinguish genuine providers from resellers. The latter in most cases answer just to e-mail messages or support tickets and you'll have to wait for a whole day or longer to receive a response. In case the problem needs a couple of replies, you may end up losing a few days so as to get a basic problem resolved. Using an authentic and reliable hosting provider, you will be in a position to get in touch with the support team at any moment and get a quick response no matter what the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Web Hosting

The customer and technical support services for our web hosting plans are twenty-four-seven, thus you can forget about waiting for a few days in order to get assistance. If you are not our client yet, you can give us a call, chat with an agent or send an e-mail. If you already have an account, you'll be able to open a support ticket on top of the other three ways of communication. You can pick the most suitable way to contact us based on where you are or the hardware you are using. We are able to help you for almost any hosting-related question that you may have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even in such a case the maximum response time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated servers that we supply feature 24/7 customer and tech support, so regardless of what issue you have, you're able to get in touch with us and we'll give you a hand right away. Our guaranteed response time for every email message or support ticket that you open from your Hepsia hosting Control Panel is only 1 hour; typically the reply time rarely is more than 20 minutes. In addition, we have phone support with multiple local numbers worldwide plus a live chat, so that you are able to contact us and find additional details about our solutions even if you do not have an account yet. We're able to assist you with any kind of question or an issue you may have - payment methods, package specs, e-mail configuration, hosting account settings, and many others. If you employ our services, you won't ever experience a scenario where you need to wait for a couple of days to get an issue resolved like you will have to do with a lot of other suppliers.

24/7 Customer Support in VPS Servers

When you use our VPS servers, you will never need to wait for more than an hour to receive help for any kind of situation that you may experience with the server or the software that comes pre-installed with it. We warrant this short reply time for all support tickets which you open via your billing Control Panel or emails that you send to our technical support team. We have local telephone numbers in a number of countries worldwide plus a live chat service where we will help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 using the different means of communication, so regardless what your question or problem is, there'll always be somebody to help you quickly. In the event that you need assistance with third-party software, that you cannot set up or which gives you troubles, you can reap the benefits of the Managed Services upgrade package that we supply with all VPS plans.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we supply come with 24/7 support via different methods of communication and with a 1-hour maximum reply time warranty. In case you want to find out more about the plans or you have any kind of billing or general questions, you'll be able to call one of the local numbers we have around the world or you could use our live chat support and talk with a live agent. For solely technical difficulties which need the help of a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an email message, as these channels are more appropriate to track a specific issue. The answer time for them rarely exceeds 30 minutes, so that you can forget all about waiting for a whole day so as to receive assistance. The support service is available for any server-related matters, including the pre-installed software. In case you'd like to receive help with third-party apps, you can consider obtaining the Managed Services upgrade that we offer for all plans.