Client Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • All your assistance requests will be attended to within maximum 60 minutes after the support ticket or e–mail was received. If your case needs further assistance from a sysadmin, we will direct the ticket or the email to the person in charge, in a timely manner and will leave a comment to inform you that more time will be needed for arriving at the optimal solution. Furthermore if you make use of our Managed Servers package, any of the services included there will be executed whenever you prefer.

  • Top quality support service

  • An Exceptional Client Care Service

  • We’ll be online for you 24/7 to answer any enquiries that you may have related to our Web Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also need help tackling server management tasks, you can check out our Managed Servers package, which includes backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as installation and problem troubleshooting services

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • We have equipped our Web Site Control Panel with a detailed knowledgebase, which offers comprehensive explanations of its features and functionalities. Besides, we have shot exhaustive video tutorials that will further teach you how to carry out a certain operation or troubleshoot a typically experienced problem. All the how–to articles and the tutorial videos are readily accessible from each section of the Web Site Control Panel through the Help and Videos buttons located in the upper right corner.